Privacy Policy


North West Mediation Solutions Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

The General Data Protection Regulation ((EU) 2016/679) (GDPR), effective on 25 May 2018, gives data subjects (living individuals in respect of whom personal data is processed) enhanced rights and protections in relation to their personal data.  We are committed to safeguarding the privacy of the users of our services.  Therefore, we have updated our Privacy Policy so we are completely clear as to what personal data we collect, why we collect that personal data and how we handle it.  We, North West Mediation Solutions Limited of The Barn, Meadows Farm, Kettleshulme SK23 7EH are the Data Controller (as that term is defined in data protection legislation).

Please read the privacy policy carefully. By visiting our website (nwmediationsolutions.co.uk) you are accepting and consenting to the practices described in this policy.

1. What information do we collect? 

The following tables set out what personal information we may process, why we process that personal information and the legal basis for such processing:

1.1 Information you give us.

What personal data might be supplied to us?

Client Data: Information about you which relates to your account with us or the instructing client’s account with us. This information may include your name, your postal address, your email address and your telephone and/or mobile number, and such other information as we require to administer a mediation.


Registration Data: Information you provide when you register to use our website, enter a promotion or survey, or when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.


Communication Data: If you communicate with us (through our website contact form, via email, phone, post or any other means of communication by which you choose to contact us), we will process the information contained in your communication.  This information may include your name and contact information, the content of your communication and any metadata our website generates where you communicate with us using the contact form available on our website.


Recruitment Data:  Where you register your interest in a current or potential job or role with us, or otherwise provide us with information in relation to a job or role (either directly, indirectly or through an agent who you have instructed for this purpose) we will process your data so that we can access your suitability for the job or role with us.    The data we will retain will include your name, your contact details and your curriculum vitae (CV).


Notification Data: Where you have purchased services from us, or where you subscribe to receive our email notifications and/or newsletters, we will process your data so that we can send such email notifications and/or newsletters to you.


Regulatory Data: We may process your data if we need to do so in order to comply with our legal and/or regulatory obligations, and/or so that we can protect the vital interests of you or another natural person.

Why we process that personal data:

We will process this data to administer a mediation, to provide our services, to communicate with you and to back up our database.  The reason we process this data is to ensure the proper administration of client’s account and our business and, where you have entered into a contract with us, for the purposes of fulfilling our contract with you.


We will process this data so we can deal with your registration, or other communications or applications, or to address your query or concern.  The reason we process this data is to ensure the proper administration of your registration and our business.



We will process that information so we can correspond with you and keep records of such correspondence.







We will process this information so that we can access your suitability for any current or potential job or roles with us and so that we can contact you about any such opportunities.  The reason we are processing this data is to ensure the proper administration of our business.  You have also consented to us using your data for these purposes where you have applied for a vacancy or role with us.



We will only process such personal information where you have purchased services from us or you have consented to us doing so.




The reason we will process such data is to protect the vital interests of you or another natural person, or in order to comply with our legal and/or regulatory obligations.

The legal basis for processing that personal data. 

The legal basis we rely on for processing this data is as follows:

–      Our legitimate interests; or

–      Fulfilment of our contract with you or the instructing client; or

–      Complying with our legal obligations.


The legal basis we rely on for processing this data is as follows:

–      Our legitimate interests; or

–      Consent.



The legal basis we rely on for processing this data is as follows:

–      Our legitimate interests; or

–      Consent.





The legal basis we rely on for processing this data is as follows:

–      Consent; and/or

–      Our legitimate interests.





The legal basis we rely on for processing this data is as follows:

–       Our legitimate interests

–      Consent.



The legal basis we rely on for processing this data is as follows:

–      Vital interests; or

–      Our legitimate interests; or

–      Compliance with our legal and regulatory obligations.

1.2 Information we collect from other sources.

What personal data might we collect from other sources?

Transaction Data: When a client instructs us to provide goods / services, the client will need to provide certain information to us so that we can supply those goods / services.  The personal information which may be communicated to us in the course of supplying services to our clients may include a data subject’s name, contact details, payment card details and other personal information relevant to a transaction.


Technical Data: Technical information relating to your use of our websites, including (1) the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may obtain this data through our analytics tracking system; and (2) information about your visit to our website(s), including the full Uniform Resource Locators (URL), clickstream to, through and from our website(s) (including date and time), products and services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.



Why we process such personal data:

We will process that data in order to perform our contract with you and/or our client and to fulfil the transaction.  We also need to comply with our regulatory obligations when administering our business. 







We process this data so we can monitor and analyse how our websites are used so we can improve our websites and our services.  Theis helps us to administer our business and improve the services we offer.

The legal basis for processing this personal data. 

The legal basis we rely on for processing this data is as follows:

–      Performance of our contract with you or our instructing client; or

–      Our legitimate interests.






The legal basis we rely on for processing this data is as follows:

–      Our legitimate interests.

2. When will we disclose your personal data to others? 

We may share your personal data with the parties set out below for the purposes set out in the table above. These can include:

Internal Third Parties who are engaged by NWMS to deliver services directly to its clients. Those consultants are described as administrators or mediators.  We may also engage secretaries and paralegals to provide services to clients on our behalf.  We engage these people, and they need to process personal data on our behalf, in order to perform any contract we have with you and also to ensure the proper administration of our business.

External Third Parties such as suppliers and sub-contractors for the purpose of performing any contract we have with you or them.  

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


3. International transfers of data

 

 We do not transfer your personal data outside the European Economic Area (EEA).

4. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements

6. Your rights

6.1 Under data protection laws you have the following fundamental rights:

(a) The right to access the personal data we hold about you;

(b) The right to have your personal data corrected if there are errors or inaccuracies in it, or your personal data is incomplete;

(c) The right to restrict the processing we carry out in relation to your personal data;

(d) The right to object to the processing we carry out in relation to your personal data;

(e) The right to have the personal data we hold about you provided to you in a useable format;

(f) The right to complain to a supervisory authority (in the UK this is the Information Commissioner’s Office) about how and/or why we are processing your personal data;

(g) The right to tell us you no longer consent to us processing your personal data. In practice you will usually agree in advance to us using your personal data for marketing purposes and if you no longer wish us to use your personal data for marketing purposes, you can opt out of receiving such marketing messages at any time. You can do this either by unsubscribing from the marketing messages we send you, notifying us in writing at enquiries@nwmediationsolutions.co.uk.

6.2 You can ask us to provide you with details of any personal data we hold about you.  You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


6.3 Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

6.4 If you think that any of the data we hold about you is incorrect or inaccurate, you can contact us to correct such data.  Please contact us at enquiries@nwmediationsolutions.co.ukfor these purposes.

 

7. Any questions?

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Data Protection Officer
North West Mediation Solutions Limited
The Barn
Meadows Farm
Kettleshulme
Cheshire
SK23 7EH