Telephone Mediation

How do telephone mediations differ?


Telephone mediations are the same as face to face mediations, except that the mediation is conducted  through a series of phone calls to each party.


The Mediator will make the first phone call to the respective parties at the agreed time and will ask the same questions they would in a face to face mediation. I.e. What do you want to get from this mediation, what would be the best outcome for you? What are the core issues in dispute?


The same rules of confidentiality apply and it is conducted on a without prejudice basis.  


We have found that telephone mediation is best suited for uncomplicated claims. Telephone mediation is also a quick and convenient way to resolve disputes for parties who are far apart geographically, as it cuts down on travelling time, the expense of being out of the office, together with any associated venue hire costs.


We have broken down the process as follows:

  1. The parties agree to mediate and to use the Telephone Mediation service
  2. One party confirms to NWMS that they wish to proceed with the telephone mediation.
  3. NWMS sends each party a copy of the Agreement to Mediate together with and the invoice which must be paid before the mediation.
  4. A mediation date is arranged and a mediator is appointed.
  5. The parties email a position statement (together with supporting documents) to the mediator, which sets out their case.
  6. The telephone mediation takes place.


If an agreement is reached, the Mediator will draft up the terms of the agreement and then email these to the parties who will then confirm that they are happy with the terms set out.


The Agreement will contain any payment details, together with deadlines for payment. As with a normal mediation settlement agreement the terms are binding.