You or your client will have had cause to complain but sometimes these complaints are either not taken seriously, ignored or an unsatisfactory resolution is provided. Sometimes the people or entity against which you have a complaint may seem to large to take on by yourself and court proceedings just don’t feel appropriate.
The mediation process attempts to resolve problems without taking sides or making any judgments.
We will work with both you and the professional involved to help reach a resolution which everyone can live with. We will explore why you are dissatisfied and by listening to both parties we will be able to work towards a solution that everyone is happy with, be that an apology, a refund or in some cases the work simply carried again to a satisfactory level.
If it is you or your business who faces a complaint, we can advise you how mediation can provide a quick and confidential resolution to your problem, avoiding any negative PR.